B2B Returns and Quality Claims Policy

Last updated: July 29, 2026

Our products are supplied for wholesale, private-label, and OEM/ODM business orders. Consumer return rules shown on retail templates do not apply.

Custom and approved goods

Made-to-order, branded, custom-colored, custom-packaged, molded, or otherwise buyer-approved goods generally cannot be returned for change of mind, slow resale, or an incorrect buyer forecast. Samples and pre-production approvals form part of the agreed specification.

Quality or quantity claims

If you believe goods do not match the written specification, contact us promptly within the claim period stated in your quotation or agreement. Provide the order number, SKU, affected quantity, batch or carton labels, a clear description, photos or video, and any relevant inspection report. Do not destroy, alter, resell, or return affected goods before written instructions.

Assessment and remedies

We will review the evidence and may request samples or third-party inspection. If a validated manufacturing issue is our responsibility, the remedy will follow the applicable written agreement and may include repair, replacement, credit, or another mutually agreed solution. Unauthorized returns may be refused.

Exclusions

Claims may be excluded where damage results from transport handled at the buyer’s risk, improper storage, misuse, unauthorized modification, normal wear, inaccurate buyer specifications, or non-compliance caused by destination-market requirements not confirmed in writing.

Contact us

Contact: stella@szpaphos.com | +86 0755-23760653 | WhatsApp: +86 138 2526 0274
Building 4, 1970 Technology Town, Minzhi Street, Longhua District, Shenzhen, Guangdong, China 518000